1. Area of Validity
    1. These General Business Conditions are to be used for all contractual arrangements of STAR INN HOTELs, in the name of Star Inn Hotelbetriebs GmbH, Linke Wienzeile 224, 1150 Wien and their contractual partners. These General Business Conditions can be viewed at www.starinnhotels.com and can therefore be considered as adequately made known to the customers, the parties to the rental agreement, as well as third parties, according to regulations in the German Civil Code (BGB).
  2. Conclusion of a contract, services provided, prices and payment
    1. The services to be provided by the hotel are specified more closely in the “Tariff" issued by the management which is relevant at the respective point in time of conclusion of a contract.
      The hotel is authorised unilaterally to alter or modify both the services to be provided as well as the amount to be paid by customer in as far as a period of more than 120 days lies between conclusion of the contract and actual provision of the services.
    2. Rented rooms are only available for use by customers during the agreed times. Any use outside of the agreed time period must be agreed upon separately and also paid for separately. Any damages occurring to the room(s) and installations beyond a normal degree of soiling will be invoiced separately.
    3. Contractually established optional dates are binding for both contractual partners. The hotel reserves the right to let the reserved room and seminar rooms elsewhere before and also after expiry of the optional dates.
    4. If the party ordering the services of the hotel is not identical with the contractual partner named by him then he declares on behalf of the named contractual partner that he will participate in the debt obligation as a further debtor and will fulfil all of the aforesaid duties and obligations of the contractual partner named by him arising from this contract.
    5. All services provided by the hotel, if not otherwise contractually agreed, are to be paid for in advance for the whole period of the stay.
    6. If an invoice is to be sent it is payable in full immediately without any deductions. The hotel will charge default interest on all arrears at a rate of 4% above the bank base rate. If a customer is in arrears with an invoice then the hotel is entitled to stop providing any further services to this customer, also if they have been contractually agreed.
  3. Allocation of rooms, handover of rooms (keys) and their return
    1. The customer does not purchase the right to allocation of a particular room.
    2. Booked rooms are available to the customer from 3 pm on the agreed arrival date. The customer does not have any right to require an earlier allocation.
    3. The room(s) in the hotel should be vacated on the agreed day of departure by 12:00 noon. The hotel is entitled to charge up to 100% of the full room price (list price) for any additional use of the room beyond this point in time.
  4. Non-utilization of the services to provided by the hotel (NoShow)
    1. If a customer does not use certain reserved rooms as planned then he is required to pay the contractually agreed amount to the hotel of at least 90% of the overnight stay, with or without breakfast.
  5. Liability of the hotel
    1. The parties have agreed that the hotel is not liable for goods which have been brought by customers or visitors into generally accessible areas of the hotel, into seminar rooms or also technical equipment. Liability for items which the customer or a guest brings into the rooms it has rented out is limited to the legally permissible amount. Liability for slight negligence, in particular, is excluded. The liability is furthermore limited to the personal objects of the guest. Excluded from this liability are valuable goods such as jewellery, fur coats, money, mobile phones, notebooks etc. These valuable goods should be submitted according to a separate safe-keeping contract to the Reception for safe storage. The hotel is freed from any liability if the customer does not store the valuable goods in safe keeping.
    2. If there are any faults or deficits in the services provided by the hotel, the hotel will make all efforts to remedy the situation upon receiving notification of this or upon objection without undue delay by the customer. The customer is required to contribute to a reasonable degree to removing the faults and to minimising any possible damages.
    3. If a hotel garage space (or spaces) is/are made available to the customer in the hotel garage or on a hotel parking space, also when subject to payment, no contract of secure custody is created by this. The hotel cannot be held liable for any loss of or damage to vehicles and their contents which are parked on or moved onto the hotel grounds.
  6. Food and Drink
    1. No food or drink brought into the hotel may be consumed in the public areas of the hotel. The breakfast can be taken in the room (breakfast room) provided for this. It is not permitted to take away any items of the breakfast offered or to prepare food in one’s room.
  7. Final provision
    1. There have been no verbal or side agreements made. All changes or additions must be in writing to be legally effective.
    2. The legal venue for all disputes between the parties arising from this contractual agreement is Vienna (Wien).
  8. The company does not participate in a dispute resolution procedures at the consumer arbitration agency.